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Development of a Robust Online Member Portal for Samaritan Ministries

rolemodelsoftware.com

Non-profit

Religious Organizations

Current Operational Challenges

Samaritan Ministries faces inefficiencies from reliance on mailed forms for membership management and communication. The lack of centralized digital tools creates delays in transaction tracking, member communication, and administrative workflows, limiting their ability to scale operations effectively.

About the Client

Organization connecting Christians with medical needs to financial supporters through a faith-based giving network

Key Project Goals

Replace manual paper-based processes with a secure online member portal
Enable real-time communication between members and administrators
Implement transaction tracking systems for medical need contributions
Train internal developers in agile practices and Ruby on Rails
Establish a scalable development roadmap based on user research

Core System Capabilities

User dashboard for membership management
Secure messaging system for member-admin communication
Transaction tracking interface for medical needs funding
Self-service onboarding for new members
Reporting tools for administrative oversight

Technology Stack

Ruby on Rails

Agile Development

Test-Driven Development (TDD)

System Integrations

Payment gateway integration
Email notification system

Quality Attributes

Role-based access control
HIPAA-compliant data handling
High-availability architecture
Responsive design for mobile access

Expected Business Outcomes

The new portal will eliminate manual paperwork, reducing administrative overhead by 60% while improving member engagement through real-time updates and communication. Enhanced transaction visibility will increase donor confidence, and trained internal teams will enable faster feature implementation for future growth.