The client faced critical bugs causing device disconnections, performance issues leading to high CPU consumption and device overheating, an outdated codebase affecting stability, poor UI/UX resulting in high bounce rates, and increased customer support inquiries due to app issues. These issues hindered user engagement and sustainable business growth.
A mid-sized healthtech company specializing in indoor air purification solutions with a focus on customer satisfaction and innovative IoT-enabled devices.
The project aims to deliver a highly stable and user-friendly IoT air quality management app, reducing crashes by over 300%, increasing app performance by 80%, and elevating user ratings from below 2.0 to 4.7. This will significantly enhance customer satisfaction, reduce support workload by 85%, and provide valuable analytics insights, ultimately supporting the company's growth and market competitiveness.