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The client faces challenges in managing food ordering and table reservations across a large and growing chain of restaurants and hotels. Current processes are likely fragmented, inefficient, and lack a centralized system for menu management, order tracking, and customer engagement. The client needs a scalable solution to handle increasing order volumes and manage multiple locations effectively.
A large, established restaurant and hotel chain in Saudi Arabia seeking to modernize its operations and expand its reach through a digital platform.
This platform is expected to significantly increase revenue for the client by expanding their reach to a wider customer base, improving operational efficiency, and enhancing customer satisfaction. The open platform model will also create a new revenue stream by attracting other restaurants and hotels to join. Improved data insights will enable better decision-making and targeted marketing efforts.