Development of a Resident Engagement and Facility Management Mobile Application for Student Accommodation

The client faces difficulties in effectively engaging residents, streamlining communication, facilitating maintenance reporting, and managing communal resource booking within their student accommodation facilities. Existing processes lack integration and real-time responsiveness, negatively impacting resident satisfaction and operational efficiency.

A large student accommodation provider operating multiple facilities in a university-centric city, aiming to enhance residence life and operational efficiency through digital solutions.

• Develop a secure mobile platform exclusively for residents to access event calendars, manage communal facility bookings, log maintenance requests, and manage their accounts.
• Improve resident engagement with up-to-date event information and direct communication channels.
• Streamline maintenance reporting and tracking to expedite resolution times.
• Enable residents to control communal media devices such as TVs and sound systems remotely.
• Enhance operational efficiency through aggregated management features and data insights.

• Resident-only access to view and RSVP to campus or community events.
• Remote control functionality for communal TVs and sound systems in shared spaces.
• Digital maintenance logging with status updates and communication tools for residents and staff.
• Booking system for study rooms and communal areas with calendar integrations.
• Personal account management including notifications, preferences, and billing information.
• Push notifications and announcements relevant to residents.
• Admin interface for management staff to oversee bookings, maintenance logs, and user engagement metrics.

• Building management systems for controlling communal media devices
• Maintenance management systems for logging and tracking service requests
• Event calendar platforms for displaying and managing resident activities
• Payment gateways for account management and billing

• High availability with 99.9% uptime to ensure continuous resident access
• Data encryption for resident information and secure communications
• Response times under 2 seconds for user interactions
• Scalable architecture supporting growth in resident numbers and features

The deployment of this mobile app is expected to increase resident engagement by over 40%, reduce maintenance response times by 30%, and improve overall resident satisfaction scores. Additionally, streamlined management processes will boost operational efficiency, enabling staff to better allocate resources and improve service delivery.