Development of a Real-Time Shipment Tracking and Fleet Management Mobile App for Logistics Providers

The client lacks an automated, real-time shipment tracking system and collaboration platform, relying on manual updates which cause operational inefficiencies and visibility gaps. Their existing CRM contains vital customer and transaction data but does not support real-time data synchronization or fleet visibility, leading to cumbersome operations and potential delays.

A mid-sized logistics company specializing in warehousing, trucking, distribution, and supply chain management, seeking to enhance operational efficiency and real-time visibility.

• Implement a mobile solution enabling drivers and delivery personnel to update shipment milestones in real-time
• Integrate the new mobile app seamlessly into existing CRM to prevent data loss
• Enable real-time GPS tracking and geofencing for efficient fleet management
• Improve resource productivity and delivery accuracy
• Reduce operational costs through digitization and automation
• Enhance customer satisfaction with timely delivery alerts and offline capabilities

• Real-time shipment milestone updates by drivers for pickup, in-transit, and delivery statuses
• Integration with existing CRM to synchronize customer, delivery, and transaction data without data loss
• GPS tracking module with geofencing to monitor vehicle locations and detect delays
• Performance dashboard for business owners to monitor fleet activity and delivery statuses
• Offline mode for drivers to record updates without active internet connectivity
• Secure authentication and authorization mechanisms to ensure data security

• CRM system for data synchronization
• GPS and geofencing services for fleet tracking
• Authentication services for user security

• App must support over 200 drivers simultaneously
• Real-time data updates with minimal latency
• Data encryption for sensitive information
• High availability and scalability to accommodate future growth
• Compliance with data security standards

The implementation of this system aims to optimize resource utilization, achieve real-time shipment visibility, reduce manual workload, and lower operational costs. Expected outcomes include supporting over 200 drivers with real-time updates, improving delivery accuracy, enhancing customer satisfaction through timely alerts, and providing actionable insights into fleet performance, thereby boosting overall operational efficiency.