Development of a Real-Time Risk and Incident Reporting Platform for Transportation Operations

The transportation company faces difficulties in providing operational staff with a real-time, accurate reporting system for risk identification and incident management at stations and along the transportation routes. The existing process relies heavily on manual reporting via email, leading to delays and inefficiencies. There is a need for a comprehensive digital solution that integrates risk and incident reporting with existing maintenance and safety management systems, enhancing response times and safety compliance.

A mid-to-large logistics company managing extensive transportation networks requiring efficient safety monitoring and incident reporting solutions.

• Develop an intuitive mobile application enabling staff to swiftly report safety risks and incidents with photo and GPS capabilities.
• Integrate the reporting platform with existing maintenance and safety help desk systems to ensure seamless incident management workflows.
• Improve incident reporting accuracy and speed, aiming to reduce response times and enhance safety standards across operations.
• Pilot the solution and migrate from basic email reporting to a fully integrated, end-to-end incident management platform.
• Enhance overall safety performance metrics and demonstrate measurable improvements post-implementation.

• Real-time incident and risk reporting interface accessible via mobile and desktop devices.
• Photo capturing functionality to include visual evidence with reports.
• GPS tagging to precisely locate incidents and hazards.
• Integration with existing maintenance and safety help desk platforms for automated incident assignment and tracking.
• User authentication and role-based access controls to ensure secure reporting.
• Data storage and management for incident records, including multimedia attachments.
• Notification and alert system to prompt emergency response teams.

• Existing maintenance and incident management help desk platforms
• Operational databases for risk and asset management
• Notification systems such as email or SMS gateways

• System capable of supporting hundreds of concurrent users with minimal latency
• Data encryption for sensitive incident reports and user information
• Compliance with safety and data protection regulations
• High availability and disaster recovery capabilities

The new platform is expected to significantly enhance incident reporting efficiency, reducing response times and improving safety standards. It aims to increase the accuracy and timeliness of risk identification, supporting proactive safety management. Post-implementation metrics may include a measurable reduction in incident response time, improved safety compliance rates, and more comprehensive incident data collection to inform safety strategies.