The client is facing difficulties in providing accurate, real-time information about public transport vehicles, routes, and schedules to passengers. Current web portals are insufficient for user needs, leading to reduced passenger satisfaction and inefficient trip planning. There is a need for a reliable, responsive mobile application to complement existing systems, enhance passenger experience, and support modern urban mobility demands.
A regional public transportation authority seeking to enhance traveler experience through real-time vehicle tracking, timetable information, and route planning mobile application.
The mobile application is expected to significantly enhance passenger convenience and satisfaction by providing accurate real-time transport information and route planning capabilities. It aims to increase app downloads beyond 20,000 within the first year, support identification of over 1,000 vehicles in real-time, and enable continuous 24/7 operation, thus supporting modern urban mobilization efforts and improving overall travel experience.