Development of a Real-Time Interactive Kiosk Solution for Healthcare Retail Environments

The client faces difficulties in delivering a seamless, real-time customer experience within pharmacy kiosks, including issues with system reliability and integrating third-party solutions like web conferencing tools, leading to reduced customer satisfaction and loyalty.

A mid-sized healthcare retail chain operating numerous pharmacies within supermarket chains, seeking to modernize customer engagement through technology.

• Implement a robust, real-time kiosk solution capable of handling concurrent interactions without failures.
• Integrate third-party communication tools to enable live video chat between pharmacy staff and clients.
• Achieve measurable improvements in customer loyalty, sales, and profitability, targeting increases of approximately 54% in customer loyalty, 47% in sales, and 60% in profitability.

• Real-time transaction processing to ensure immediate service updates and reliable operation.
• Video conferencing capability using WebRTC or equivalent technology to facilitate live video chats between pharmacy staff and customers.
• Secure user authentication and session management.
• Remote device monitoring and management features.
• Content management system for local promotional and informational material updates.

• WebRTC or equivalent for real-time video conferencing
• Third-party authentication and payment gateways
• Existing pharmacy management systems for seamless data exchange

• System uptime of 99.99% to ensure continuous availability
• Ability to handle a high volume of concurrent users without performance degradation
• Data security and encryption for sensitive customer and transaction data
• Scalability to support future growth and additional kiosk locations

The new kiosk solution is expected to significantly enhance customer experience, leading to a 54% increase in customer loyalty, a 47% growth in sales, and a 60% rise in profitability, mirroring the positive outcomes observed in similar implementations.