Development of a Realtime Dispatch Platform for Humanitarian Emergency Response

The organization faces difficulties in efficiently managing resources and coordinating emergency responses across multiple units and regions. These challenges hinder swift aid delivery, resource allocation, and internal communication, especially during critical incidents requiring real-time decision-making and rapid mobilization.

A large, nationwide humanitarian organization focused on disaster relief, medical aid, and social support services, requiring advanced resource management and emergency coordination tools.

• Design and develop an integrated real-time dispatch platform to facilitate efficient resource allocation and emergency response management.
• Implement a scalable system capable of supporting multiple user roles including dispatchers, field volunteers, and medical personnel.
• Ensure cross-device accessibility with optimized web and mobile interfaces, including offline functionality for field teams.
• Reduce response times and improve operational coordination through real-time data visualization and communication channels.
• Support the organization’s goal of transforming certain services into revenue-generating offerings by optimizing resource utilization.

• Web-based dispatcher interface with dashboard displaying resource status, incident maps, and operation management tools.
• Mobile application for volunteers and field staff, emphasizing ease of use, flexibility, and offline functionality.
• Real-time tracking and visualization of resources and incidents via integrated map tools.
• Ability to initiate emergency calls, create assistance requests, and record incident reports swiftly.
• Scheduling and appointment management for volunteer and medical personnel visits.
• Communication channels enabling faster interaction between teams and coordination units.
• Reporting functionalities for documenting services provided and beneficiary data updates.

• Existing internal databases and management systems for seamless data sharing
• Mapping and geolocation services for resource visualization
• Communication platforms for alerts and notifications
• Emergency call systems or third-party telephony services

• High availability and scalability to support nationwide operations
• Real-time data processing with minimal latency
• Robust security measures to protect sensitive information and ensure compliance
• Cross-device compatibility for web and mobile interfaces, including offline support
• Intuitive UI/UX design for rapid adoption and ease of use in high-pressure scenarios

The deployment of this integrated dispatch system is expected to significantly improve response times, resource allocation efficiency, and operational transparency. Enhanced communication channels will facilitate faster decision-making among teams, leading to more effective aid delivery. The scalable architecture will support organizational growth and potential monetization of emergency support services, ultimately boosting the organization's capacity to deliver life-saving interventions swiftly across diverse regions.