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Development of a Real-Time Contact Form and Client Inquiry Management System

havenocode.io

Information technology

Advertising & marketing

eCommerce

Challenges in Client Communication and Form Submission Reliability

The current contact form lacks reliability, resulting in failed submissions and delayed client responses. The absence of real-time tracking and automated notifications creates inefficiencies in managing client inquiries.

About the Client

A technology company specializing in no-code development solutions for businesses.

Goals for Enhanced Client Engagement

Reduce client response time to within 24 hours
Ensure 100% reliable form submission with error handling
Implement real-time tracking of inquiry status
Improve user experience for client communication

Core System Functionalities

Responsive web contact form with validation
Real-time submission status tracking
Automated email/SMS notifications for submissions
Error handling with user-friendly feedback
Admin dashboard for managing inquiries

Technology Stack Preferences

No-code/low-code platforms (e.g., Webflow, Airtable)

React.js for frontend

Node.js with Express for backend

MongoDB for database

System Integration Needs

Email service provider (e.g., SendGrid)
CRM system (e.g., Salesforce)
Analytics tools (e.g., Google Analytics)

Performance and Security Requirements

99.9% uptime SLA
Form submission latency <2 seconds
GDPR-compliant data handling
DDoS protection

Expected Business Outcomes

24/7 reliable client communication with guaranteed submission delivery, 50% reduction in response time, improved client satisfaction scores, and streamlined inquiry management workflow reducing administrative overhead by 30%.