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Development of a Real-Time Contact and Inquiry Management System

havenocode.io

Information technology

Business services

Advertising & marketing

Current Challenges in Client Communication and Form Functionality

The existing contact form lacks reliability, leading to failed submissions and missed client inquiries. Delays in response times (despite claims of 24-hour replies) risk losing potential clients. The system lacks real-time notifications and integration with content platforms like the company blog.

About the Client

A no-code platform enabling businesses to build web applications without coding, focusing on rapid deployment and user-friendly interfaces.

Key Goals for System Enhancement

Implement a robust, error-resistant contact form with guaranteed delivery
Enable real-time notifications for incoming inquiries
Integrate seamless communication between the contact system and blog platform
Improve user experience with instant confirmation and status tracking

Core System Capabilities and Features

Multi-channel form validation (email, phone, message)
Instant SMS/WhatsApp notifications for client partners
Inquiry status dashboard with filtering and prioritization
Automated response system with customizable templates
Blog-to-form conversion tracking integration

Technology Stack Preferences

React.js for frontend components

Node.js with Express for backend services

MongoDB for document-based data storage

Twilio API for SMS notifications

AWS Lambda for serverless functions

Critical System Integrations

WordPress API for blog integration
CRM system (HubSpot/Salesforce) for lead management
Google Analytics for conversion tracking

Performance and Scalability Requirements

99.9% uptime SLA for contact form availability
Sub-200ms response time for form submissions
End-to-end encryption for data privacy compliance
Horizontal scaling to handle 10x traffic spikes

Anticipated Business Outcomes

Expected 40% increase in qualified lead capture through reliable form submissions, 70% reduction in response time delays, and 25% improvement in client acquisition conversion rates. Integration with the blog platform should drive 15% higher content engagement metrics.