Development of a Real-Time Communication and Data Sharing Mobile App for Senior Care Facilities

Care providers and family members face difficulties in maintaining trusting relationships due to lack of immediate access to vital health updates, daily routines, medication changes, accident reports, and meal information. This results in reduced transparency, delayed communication, and diminished confidence among families and caregivers, impacting the overall quality of senior care services.

A healthcare organization specializing in elderly care and support services, operating in senior care facilities and community health centers, seeking to improve communication and data management among professionals, clients, and families.

• Create a secure, user-friendly mobile application for real-time updates on patient health, daily routines, medication, meals, and incident reports.
• Enable healthcare professionals to upload and share reports at their discretion with clients’ families, fostering transparency.
• Ensure constant communication channels to reconnect families with their senior loved ones, promoting trust and engagement.
• Improve access to critical information, ensuring updates are reflected immediately and are easy to retrieve.
• Enhance overall care quality and family satisfaction by providing timely, accurate, and comprehensive information updates.

• Real-time updates dashboard for daily routines, health status, medication, accident reports, and meals.
• Secure document upload and sharing feature for professional reports, with user-specific access permissions.
• Push notifications and alerts for critical changes or new reports by care providers.
• User management and access control for families, professionals, and administrators.
• History logs and easy retrieval of past updates and reports.
• Multi-platform support for iOS and Android devices.

• Healthcare reporting systems for seamless import/export of medical data.
• Notification services to deliver immediate alerts to users.
• Authentication providers for secure login (OAuth, SAML).

• System scalability to support growing user base with minimal latency.
• High availability with 99.9% uptime SLAs.
• Data security and privacy compliance, including secure encryption and access controls.
• Fast response times, with critical features performing within 2 seconds.
• User-friendly interface to accommodate diverse user demographics, including seniors and professionals.

The deployment of the real-time communication and reporting platform is expected to significantly improve transparency and trust between care providers and families, resulting in increased client satisfaction and loyalty. It aims to enhance operational efficiency by reducing communication delays and paper-based reporting, ultimately leading to higher quality of care and potential operational cost savings.