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Development of a QR-Based Contactless Payment and Live Social Shopping Platform
  1. case
  2. Development of a QR-Based Contactless Payment and Live Social Shopping Platform

Development of a QR-Based Contactless Payment and Live Social Shopping Platform

spiralscout.com
Retail
eCommerce

Identifying Pain Points in Traditional and Virtual Retail Transactions

The client faces challenges in streamlining checkout processes for both in-person and online events, leading to increased transaction times, manual inventory management, and limited customer engagement during sales events. The disruption caused by recent market shifts has emphasized the need for a fully integrated, contactless, and scalable commerce platform that supports real-time transactions and virtual live shopping experiences.

About the Client

A mid-sized retail company seeking innovative checkout solutions and enhanced customer engagement through integrated mobile and virtual shopping experiences.

Goals for Implementing an Innovative, Seamless Shopping and Payment System

  • Implement a seamless point-of-sale (POS) integration enabling real-time transactions and inventory management.
  • Develop a contactless QR code-based checkout system to reduce checkout times and friction for customers.
  • Create a cross-platform mobile application supporting both iOS and Android devices.
  • Integrate eCommerce platform for automated inventory updates and order fulfillment.
  • Enable virtual live shopping experiences through video conferencing integrations, allowing merchants to host interactive sales events.
  • Achieve faster checkout times (targeting at least 70% improvement), high transaction success rates (aiming for at least 99.9%), and significant increase in merchant adoption (targeting at least 6-fold growth).
  • Reduce manual inventory management by automating synchronization processes (targeting around 80% reduction).

Core Functional Capabilities for an Advanced Contactless Shopping Platform

  • Integration with POS systems for real-time transaction processing.
  • QR code generation and scanning for contactless checkout.
  • Mobile application supporting both iOS and Android platforms built with React Native.
  • eCommerce platform integration for inventory management and order fulfillment automation.
  • Workflow management automation to handle complex buying processes.
  • Virtual event support enabling merchants to host live sales via video conferencing platforms (e.g., Zoom).
  • Secure transaction handling with a high success rate (aiming for ≥99.9%).
  • Backend architecture designed for scalability to support thousands of concurrent transactions.

Technology Stack and Architectural Preferences for Robust Development

React Native for mobile app development
Node.js / Typescript for backend services
Cloud infrastructure leveraging AWS services (e.g., SNS, SQS, Kubernetes)
Microservices architecture leveraging frameworks like Spiral Framework
Stripe SDK or equivalent for payment processing
Workflow automation using Temporal or similar tools

Key External System Integrations for End-to-End Functionality

  • POS systems for real-time transaction and inventory synchronization
  • eCommerce platforms such as Shopify for inventory and order management
  • Video conferencing tools (e.g., Zoom) for live virtual sales events
  • Payment gateways for secure and efficient payment processing

Essential System Attributes for Performance, Security, and Scalability

  • System scalability to support thousands of concurrent transactions without performance degradation.
  • Transaction success rate of at least 99.9% to ensure reliability.
  • Faster checkout process, targeting at least 70% reduction in transaction times.
  • Secure data handling complying with industry standards and best practices.
  • Automation of inventory updates with approximately 80% manual process reduction.
  • Support for both physical and virtual (live social shopping) sales environments.

Anticipated Business Benefits and Performance Improvements

The implementation of this integrated QR-based contactless payment and live shopping platform is expected to significantly enhance transaction efficiency, achieving at least 70% faster checkout times, and increase merchant adoption by up to six times through engaging live social sales features. The platform aims for a 99.9% transaction success rate, with substantial reductions in manual inventory management—up to 80%—and robust scalability to support high-volume sales, ultimately transforming the client's retail operations into a dynamic, flexible commerce environment that adapts seamlessly to market shifts.

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