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Development of a Partner Relationship Management Portal

axelerant.com

Retail

Business services

Business Challenge

The client needs a unified portal to manage relationships with suppliers, merchants, and monetization teams. Current processes lack a centralized hub for communication, event management, campaign execution, and reporting, leading to inefficiencies and inconsistent experiences.

About the Client

A national American retail company serving businesses globally with office supplies through various channels.

Project Objectives

Develop a web-based portal for suppliers, merchants, and internal stakeholders.
Facilitate event management and campaign management workflows.
Provide a central repository for files and reporting.
Enable tiered access control for suppliers based on their partnership level.
Improve communication and collaboration with partners.
Reduce operational costs associated with partner management.

Functional Requirements

Supplier-facing website (MVP)
Event management module (registration, scheduling, RSVP)
Campaign management module (creation, workflow, tracking)
Tiered access control based on supplier level
Secure media library for document sharing
Reporting and analytics dashboard
Content management system for program information

Preferred Technologies

Drupal 9

Symfony Components

Git

GitLab CI

Pantheon

Integrations Required

CRM system (potential future integration)
Marketing automation platform (potential future integration)

Key Non-Functional Requirements

Scalability to support a growing number of suppliers and users
High performance and responsiveness
Robust security measures to protect sensitive data
Maintainability and ease of updates
Accessibility compliance

Expected Business Impact

This project will enable the client to streamline partner management processes, improve communication, and enhance the overall partner experience. By leveraging open-source technologies and agile development practices, the client can achieve cost efficiencies and accelerate time-to-market. The solution will provide a scalable and maintainable platform for future growth and innovation in partner programs.