Development of a Native Mobile Banking Platform for SME & SOHO Customers with Integrated Financial Tools

The client faces difficulties in delivering a seamless, engaging, and accessible mobile banking experience for SME & SOHO customers. Current platforms lack full feature parity across devices, limiting user satisfaction and engagement. There is a need for a unified solution that offers instant access to financial tools, real-time cash flow management, and value-added services to support freelancers and microbusinesses in managing their financial operations efficiently.

A large financial institution seeking to enhance customer experience through a comprehensive mobile banking ecosystem tailored for small and microbusiness clients, offering instant access to financial tools and working capital management.

• Launch a full-feature native mobile platform for both iOS and Android to enhance user experience
• Provide instant access to a suite of financial tools including invoicing, expense management, and invoice capture via OCR
• Implement features for real-time cash flow visualization through interactive dashboards
• Enable quick microfinancing processes such as factoring in partnership with third-party providers
• Incorporate Value Added Services (VAS) such as soft debt collection reminders and automated invoicing
• Ensure a consistent and unified user experience across devices and channels
• Achieve high user engagement, satisfaction, and operational efficiency

• Unified dashboard showing income and spending graphs
• Invoicing module supporting registration, editing, and multi-currency management
• Invoice and expense capture with OCR technology
• In-app invoicing communication with accountants
• Soft debt collection reminders with notification system
• Instant microfinancing options through third-party integration
• Real-time dashboards for financial overview
• Mobile notifications for due payments and updates
• Role-based access and secure authentication mechanisms

• Third-party microfinancing providers for instant factoring
• Accounting systems for invoice exchange
• OCR technology providers for document capture
• Notification delivery services for reminders and alerts

• Scalability to support increasing user base and transaction volume
• High performance with low latency for real-time dashboards and notifications
• Security measures including data encryption, secure authentication, and role-based access controls
• Compliance with financial data protection standards
• Device compatibility ensuring a consistent experience across iOS and Android

The project aims to deliver a robust mobile ecosystem that significantly enhances SME & SOHO customer satisfaction and engagement. Expected impacts include improved user satisfaction levels, increased transactional activity, faster onboarding of microbusiness clients, and a broader adoption of value-added financial services. The initial MVP is projected to attract Android users with key functionalities, leading to a comprehensive full-platform launch that boosts operational efficiency and customer retention.