Development of a Multitenant SaaS Platform for Franchise Operations Management

A franchise management enterprise faces performance and scalability issues with their existing web application, including persistent bugs and limited functionality, hindering effective operations across multiple locations. Manual processes like spreadsheets and email communications lead to inefficiencies, with a need for a unified platform enabling seamless communication, real-time data access, and scalable management capabilities.

A mid-sized franchise management company providing centralized operational and reporting tools for multiple franchise brands and locations, aiming to modernize and scale their management infrastructure.

• Modernize and reengineer legacy web applications to improve performance, security, and scalability.
• Develop a robust, multitenant architecture supporting multiple franchise entities within a single application instance.
• Implement role-based access control with granular permissions for franchise owners, managers, and employees.
• Create crossplatform mobile and web applications for managers and staff to access operational functions in real-time.
• Integrate with external financial management tools to automate payroll and reporting processes.
• Design flexible, customizable inspection forms for franchise audits and evaluations.
• Develop a centralized employee handbook with search functionality for standard onboarding and training procedures.
• Automate deployment processes to enable rapid updates and maintenance without disruption.

• Role-based user access with granular permissions for franchise owners, managers, and employees.
• Mobile-friendly crossplatform application for on-the-go access to scheduling, incident reporting, and communication tools.
• Issue reporting module allowing employees to log equipment malfunctions and other incidents with real-time synchronization.
• Inventory management featuring stock level tracking, maintenance scheduling, and supplier management.
• Integration with external financial software APIs for payroll and financial reporting automation.
• Customizable inspection forms with autosave, validation, and dynamic loading capabilities.
• Employee handbook module with search and content management features.
• RESTful API layer enabling consistent data access across web and mobile platforms.
• Secure tenant data segregation within a shared database environment.

• Financial management tools APIs (e.g., Xero or similar) for payroll and financial reporting
• External hardware or equipment management systems if applicable
• Third-party APIs for authentication and identity management if needed

• Scalability to support multiple franchises with isolated data, supporting growth to hundreds of locations
• Performance optimization to ensure fast response times for real-time operations
• High security standards including role-based access control and data encryption
• Automated deployment pipelines supporting continuous integration and rapid updates
• Data isolation and multitenant architecture ensuring tenant data security and independence

The new SaaS platform aims to significantly improve operational efficiency by automating workflows, reducing manual data entry, and enabling real-time decision-making. Expected benefits include enhanced scalability to accommodate growth across multiple franchise locations, increased data accuracy through integrated systems, and streamlined management processes, ultimately reducing overhead costs and improving franchise compliance and performance.