Development of a Multisided Water Transportation Booking Platform for Water Tourism Expansion

A regional water tourism operator lacks a streamlined, digital booking platform for water taxis and boat transportation, relying on informal arrangements. This results in inefficient booking processes, limited scalability, and difficulty in formalizing the water transport system for tourists, surfers, and local boat owners.

A regional water tourism operator and local water taxi service seeking to digitize and scale their boat booking system to improve user experience and formalize operations.

• Create a user-friendly, multisided marketplace platform to allow tourists, surfers, and locals to easily book water transportation via app-based booking.
• Formalize and digitize existing water taxi operations to streamline scheduling, payments, and user communication.
• Develop a user journey for different stakeholders, including tourists, surfers, boat owners, and local operators.
• Build a prototype demonstrating the application's core functionalities and user interface.
• Design a scalable architecture that can be expanded to other water tourism markets globally.

• User registration and profile management for tourists, surfers, and boat owners.
• Booking system allowing users to select dates, departure points, and destinations.
• Real-time availability and scheduling updates for boat owners.
• Payment processing integration for secure transactions.
• Notification system for booking confirmations, reminders, and updates.
• User reviews and ratings for boat services.
• Admin dashboard for managing bookings, user accounts, and operational data.
• Scalable design to support new locations and additional water transport services.

• Payment gateways for secure transactions
• Mapping and geolocation APIs for route visualization and availability checks
• Notification services (email/SMS) for booking updates
• Existing boat owner scheduling systems or databases (if applicable)

• Scalability to support up to 10,000 active users concurrently
• High availability with 99.9% uptime
• Data security compliant with relevant standards (e.g., GDPR, PCI DSS)
• Responsive design ensuring functionality across devices
• Fast load times with page response within 2 seconds

The new water transportation booking platform aims to increase operational efficiency by formalizing booking processes, enhance user satisfaction through a seamless experience, and enable market expansion. Projected outcomes include a 30% reduction in booking administration time, improved customer reviews, and scalable infrastructure to support growth into new locations and water tourism markets globally.