Mobile App Solution to Extend Financial Access for Rural Clients via Local Business Networks

Rural clients face limited access to traditional ATMs, leading to challenges in cash withdrawals and account management. The cooperative needs to facilitate seamless financial transactions for clients residing in remote locations without reliable ATM infrastructure, while enabling local businesses to serve as cash withdrawal points, thereby improving financial inclusion and operational efficiency.

A mid-sized financial cooperative serving rural and semi-urban populations, seeking to modernize its banking services and improve cash withdrawal and account management accessibility.

• Develop a cross-platform mobile application for iOS and Android to enable cash withdrawals and account management for rural clients.
• Integrate QR code scanning capabilities at local businesses to facilitate cash transactions without physical ATM reliance.
• Enable secure account access via biometric authentication and transaction activities such as viewing balances, transaction history, mobile recharges, and savings management.
• Design a user-friendly interface tailored to users with limited digital literacy, ensuring high adoption and positive user feedback.
• Create a comprehensive design system for the mobile application to ensure consistent user experience and support future digital initiatives.
• Achieve significant user engagement, aiming for over 600,000 app downloads and user satisfaction as shown in previous successful deployments.

• QR code reader for cash withdrawals and shopping transactions without requiring a credit card.
• Account overview and transaction history access to enable users to manage their finances remotely.
• Real-time balance and transaction updates via secure backend integration.
• Biometric authentication for quick and secure login.
• Ability to perform mobile recharges and manage savings accounts directly within the app.
• Onsite research-driven UI/UX design, including a comprehensive Design System for consistent and accessible user experience.

• Backend core banking system for transaction processing and account management
• Local business point-of-sale systems for QR code transactions
• Biometric security modules for authentication
• Payment gateways for mobile recharge and fund transfers

• Scalability to support hundreds of thousands of users in rural regions
• High performance with minimal latency during transactions
• Robust security measures, including encryption and biometric verification
• Offline capabilities for critical functions in areas with limited connectivity
• User-friendly design with accessibility considerations for low-literacy users

The mobile app is expected to significantly improve financial inclusion for rural clients by enabling convenient cash withdrawals and account management. Targeting over 600,000 downloads, the project will enhance user satisfaction, reduce reliance on physical ATMs, and promote local commerce, ultimately strengthening the financial cooperative’s market position and operational efficiency in underserved regions.