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Development of a Multi-Role B2C Counseling Platform with Real-Time Communication and Financial Management

sevencollab

Health & Fitness

Information technology

Challenge Overview

Service providers lacked a unified platform to conduct pay-per-minute audio/video counseling sessions, manage calendars, and track earnings, while customers needed seamless access to professionals with transparent payment systems.

About the Client

A digital health platform provider connecting clients with certified counselors for remote audio/video sessions.

Project Objectives

Create a role-based platform for clients, counselors, and admins
Enable real-time WebRTC-powered audio/video communication
Integrate secure payment processing for pay-per-minute/session models
Implement role-specific dashboards for session and financial management

Core Functionalities

User role authentication (Client, Service Provider, Admin)
WebRTC real-time audio/video sessions
Stripe-powered payment gateway integration
Dynamic calendar management for bookings
Financial dashboards with earnings analytics
Service catalog management for providers

Technology Stack

WebRTC

AWS

Vonage API

Stripe

React.js

Node.js

Third-Party Integrations

Payment gateways (Stripe)
Real-time communication APIs (Vonage)
Cloud storage (AWS S3)

Non-Functional Requirements

High availability (99.9% uptime)
End-to-end encryption for data security
Scalable infrastructure for concurrent sessions
Low-latency real-time communication

Business Impact

Enables secure, scalable counseling services with automated financial tracking, reducing administrative overhead by 40% while improving client accessibility and provider earnings visibility.