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Development of a Multi-Platform Telemedicine Platform with Integrated Communication and Payment Systems

exoft

Medical

Information technology

Health & Fitness

Challenges in Telemedicine Platform Development

Need to create a secure, cross-platform telehealth solution supporting real-time video/audio consultations, encrypted messaging, and reliable payment processing while ensuring compliance with healthcare data regulations. Key difficulties included selecting a scalable video communication system, implementing doctor verification workflows, and maintaining seamless user experiences across devices.

About the Client

Healthcare provider developing digital solutions to improve global patient access to medical professionals and streamline telehealth services.

Core Project Goals

Create native mobile applications for iOS and Android with synchronized web portal
Implement secure real-time communication channels for medical consultations
Develop automated payment processing system for healthcare services
Establish verified doctor registration and credentialing process
Ensure HIPAA-compliant data storage and transmission of electronic health records

Platform Functional Requirements

Multi-factor user authentication
Global doctor search and scheduling system
Video/audio consultation capabilities
Secure messaging system
Electronic health record (EHR) management
Family account management features
Automated appointment reminders
Multi-currency payment processing

Technology Stack

ASP.NET Core WebAPI

Microsoft Azure cloud infrastructure

Xamarin for cross-platform mobile development

Angular with Material Design

Entity Framework Core

SQL Server database

Third-Party Integrations

Twilio Video API for real-time communications
Stripe Payment Gateway integration
Azure Blob Storage for medical records
Firebase Cloud Messaging for notifications

System Requirements

99.9% uptime SLA for consultation services
End-to-end AES-256 encryption for all communications
Scalable architecture supporting 10,000+ concurrent sessions
Cross-platform compatibility across modern browsers and OS versions
Sub-200ms latency for real-time interactions

Expected Business Impact

Enables 24/7 global access to medical professionals, reduces healthcare delivery costs by 40%, increases doctor utilization rates through flexible scheduling options, and improves patient outcomes through continuous care access. The platform creates new revenue streams for healthcare providers while maintaining strict compliance with international medical data regulations.