Development of a Multi-Platform Mobile and Web Commerce Platform for Duty-Free Shopping

The client faces difficulties in offering a user-friendly, accessible, and modern digital platform that enables travelers to pre-order duty-free products efficiently across multiple mobile and web channels, aiming to enhance customer experience and increase sales during international trips.

A mid-sized travel retail company seeking to provide a seamless online pre-order shopping experience for international travelers through a dedicated mobile and web platform.

• Develop a responsive multi-platform application supporting iOS, Android, and web browsers to facilitate duty-free pre-orders.
• Implement a robust backend system capable of managing product catalog, user orders, and transactional data using scalable technologies.
• Enable secure user authentication and payment processing to ensure transaction integrity and data privacy.
• Integrate with existing retail point-of-sale and inventory management systems to maintain real-time product availability.
• Create an administrative dashboard for efficient content management and order tracking by staff.
• Achieve a quick development turnaround with an initial pilot team within 3 weeks, followed by team expansion to support ongoing feature updates and maintenance.
• Improve platform performance to handle increased travel season traffic with minimal downtime.

• Responsive interfaces for iOS, Android, and web, optimized for quick navigation and easy product selection.
• Product catalog management with real-time inventory updates.
• Pre-order functionality allowing users to select products, specify quantities, and schedule pickups.
• Secure user authentication and account management.
• Multiple payment gateway integrations for local and international payment methods.
• Order processing system with status tracking and notifications.
• Admin dashboard for product management, order review, and reporting.
• Integration with retail inventory systems to prevent overselling and ensure stock accuracy.
• Data analytics module for understanding customer purchasing behavior and platform performance.

• Inventory management systems for real-time stock updates
• Payment processing gateways supporting multiple international payment methods
• Point-of-sale systems for inventory synchronization
• User authentication services (e.g., OAuth, social media logins)

• Scalability to support up to 10,000 concurrent users during peak travel seasons
• High availability with 99.9% uptime
• Data security complying with international standards (e.g., PCI DSS, GDPR)
• Fast load times with page response under 2 seconds under normal load
• Mobile responsiveness and accessibility compliance

The implementation of this platform is expected to significantly improve customer experience for international travelers seeking duty-free shopping by providing a convenient, fast, and secure pre-order system. It aims to reduce shopping and checkout times, increase pre-order sales volume, and boost overall revenue during peak seasons, with an increase in platform traffic and user satisfaction metrics.