Development of a Multiplatform Digital Healthcare Platform for Oncology Patients

Medical

Identified Challenges in Oncology Patient Engagement and Digital Experience

The healthcare provider faces challenges in delivering seamless, personalized digital experiences to oncology patients across multiple platforms, resulting in fragmented care, reduced engagement, and inefficiencies in patient communication and support.

About the Client

A leading healthcare provider specializing in oncology care, seeking to enhance patient experience through digital solutions.

Key Goals for Improving Digital Oncology Patient Support

Create a scalable, multiplatform digital experience platform that delivers personalized content and support to oncology patients.
Integrate essential healthcare systems and data sources to provide real-time insights and tailored patient experiences.
Enhance patient engagement and satisfaction, aiming for measurable improvements in user interaction metrics.
Ensure compliance with healthcare data security standards and optimize platform performance for high reliability.

Core Functionalities for the Oncology Digital Experience Platform

Multiplatform support (web, mobile, tablet) with responsive design for seamless user experience.
Secure user authentication and authorization compliant with healthcare data regulations.
Personalized content delivery tailored to patient condition, treatment plan, and preferences.
Real-time data integration with electronic health record (EHR) systems and healthcare databases.
Communication tools including chat, video consults, and notifications for timely updates.
Analytics dashboard for healthcare providers to monitor patient engagement and platform usage.

Preferred Technologies and Architectural Approaches

Cloud-based infrastructure for scalability and reliability.

Responsive design frameworks for multiplatform accessibility.

Secure APIs for data integration with healthcare systems.

Modern frontend frameworks (e.g., React, Angular) for dynamic interfaces.

Backend services utilizing microservices architecture to ensure modularity.

External System Integrations Needed

Electronic Health Records (EHR) systems for real-time patient data access.
Patient communication and notification systems.
Analytics and reporting tools for monitoring engagement and health outcomes.
Secure identity and access management systems.

Critical Non-Functional Requirements and Metrics

System must support at least 10,000 concurrent users with minimal latency.
Platform availability of 99.9% uptime.
Compliance with healthcare data security standards (e.g., HIPAA).
Data encryption both at rest and in transit.
Performance optimized for quick load times across all devices.

Projected Business and Patient Experience Benefits

The implementation is expected to significantly improve patient engagement, satisfaction, and adherence to treatment plans. It aims to increase patient portal adoption rates by 30%, reduce communication overhead, and facilitate better clinical decision-making, ultimately leading to improved health outcomes and operational efficiencies.