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Development of a Multiplatform Corporate Communication Platform with Real-Time Callback Functionality

yalantis

Financial services

Business services

Urgent Client Communication Challenges

Existing communication channels lacked immediacy and flexibility for time-sensitive scenarios like unexpected audits or urgent financial/legal consultations. Clients needed faster, more versatile methods to connect with consultants while maintaining corporate security standards.

About the Client

International audit, tax, and advisory consultancy firm requiring urgent client communication solutions

Key Project Goals

Establish real-time communication channels for urgent client needs
Implement multiple contact methods (voice, text, media)
Enable cross-platform accessibility with iOS integration
Maintain corporate branding and security compliance
Improve consultant workflow efficiency through centralized management

Core System Requirements

Speech-to-text and voice message processing
Siri integration for hands-free callback requests
Image/audio attachment functionality with metadata tagging
Customizable admin panel for query management
Push notification system with priority routing
Corporate identity-compliant UI/UX with animated feedback

Technology Stack Requirements

Swift (iOS development)

RxSwift for reactive programming

CoreData for local persistence

Alamofire for API communication

SDWebImage for media handling

Ruby on Rails (backend)

REST API architecture

System Integration Needs

Crashlytics for error monitoring
Apple Push Notification Service (APNs)
Siri Shortcuts framework
Corporate authentication systems
Cloud storage for media attachments

Operational Requirements

Enterprise-grade data encryption
99.9% system availability SLA
Sub-200ms response time for critical operations
Multi-tenancy support for global deployment
GDPR and SOC 2 compliance

Expected Business Outcomes

Enables 24/7 urgent client access to consultants through multiple modalities, reduces communication latency by 70%, streamlines audit response workflows, and enhances client satisfaction through modern, intuitive interface design while maintaining strict enterprise security standards.