Development of a Multilingual Community Support Resource Platform for Families with Children with Disabilities

A non-profit organization seeks to create a centralized, accessible digital platform that helps families of children with disabilities quickly locate community programs and support services tailored to their child's age and diagnosis. Current resources are fragmented, difficult to navigate, and lack multilingual support, impeding effective service delivery and access.

A mid-sized non-profit organization dedicated to supporting families and individuals with disabilities by providing accessible resources and community programs.

• Develop a multilingual web-based platform supporting English, French, Punjabi, Arabic, and Tagalog to increase accessibility for diverse user groups.
• Implement an intuitive survey-based interface that captures child's age and diagnosis to personalize resource recommendations.
• Create a system with one-touch contact options (email and phone) for immediate connection to support programs.
• Ensure the platform is scalable, secure, and user-friendly, resulting in improved access to community resources for families with children with disabilities.
• Aim to increase resource engagement and reduce the time for families to find appropriate community support.

• Multilingual support in English, French, Punjabi, Arabic, and Tagalog
• A dynamic survey interface asking for child's age and diagnosis
• Personalized resource recommendation engine based on survey responses
• Onetouch contact buttons facilitating email and telephonic communication with resource providers
• Intuitive user interface with wireframes and visual flow for ease of navigation
• Secure user data handling and privacy compliance
• Responsive design optimized for various devices

• Email and phone communication APIs for direct contact features
• External resource databases or APIs to keep program listings current
• User authentication and data privacy management systems

• High availability with 99.9% uptime SLA
• Response times under 2 seconds for resource recommendations
• Data security measures aligned with privacy standards
• Scalable infrastructure supporting expected growth in user base
• Multilingual content management with easy updates

The new platform is expected to significantly improve accessibility by providing a centralized, multilingual resource that streamlines the process for families to find suitable programs and support services. By enhancing user engagement and reducing the time to find resources, the platform aims to improve community outreach effectiveness, foster social inclusion, and support the social justice mission of the organization. Anticipated metrics include increased resource access, higher engagement rates, and positive feedback from families and support providers.