Development of a Mobile Service Request Management Application for Facility Maintenance

The client faces difficulties in facilitating rapid and efficient communication of technical faults and maintenance requests from their clients or on-site personnel. Current methods lack real-time access, mobile convenience, and comprehensive request tracking, leading to delays and reduced service quality.

A medium to large facility management or property maintenance company seeking to streamline defect reporting and request management processes via a dedicated mobile solution.

• Enable clients and staff to report maintenance issues anytime and anywhere via a dedicated mobile application.
• Provide full control and visibility over submitted reports, including status updates and progress tracking accessible through mobile devices.
• Reduce the defect reporting process time, aiming for at least a 50% improvement.
• Improve communication efficiency and streamline maintenance workflows to support timely technical support and issue resolution.
• Develop a cross-platform mobile application compatible with both Android and iOS within a 12-week timeframe.

• User authentication and profile management
• Ability to create and submit maintenance or defect reports with detailed descriptions and multimedia attachments
• Real-time status monitoring of submitted requests and ongoing work
• In-app direct contact options including phone calls to support personnel
• Push notifications for status updates and alerts
• Mobile-optimized, intuitive, and accessible interface

• Backend system for request management and status updates
• Communication channels (e.g., VoIP integration for calls)
• Notification services for push updates

• Cross-platform compatibility for Android and iOS devices
• App performance optimized for responsiveness and stability
• System scalability to accommodate increasing user base
• High security standards to protect user data and communication
• Availability of 24/7 access with minimal downtime

The implementation of this mobile application is expected to enhance communication and reporting efficiency, leading to a reduction in defect reporting time by approximately 50%. It will provide users with 24/7 access to request management, improve overall service responsiveness, and increase user satisfaction figures, resulting in more effective maintenance workflows and higher client retention.