Development of a Mobile Order Tracking Application for Construction Materials Distributor

Construction

Supply Chain

Logistics

Identifying Challenges in Construction Materials Order Management and Customer Access

A large-scale construction materials distributor with over 300 locations in North America faces difficulties in providing efficient and accessible order tracking for its customers. Customers require a streamlined, mobile-friendly system to monitor their orders conveniently, which is lacking in the current infrastructure.

About the Client

A leading construction materials distributor with extensive regional presence seeking to enhance customer experience through mobile access.

Goals for Enhancing Order Tracking and Customer Engagement

Implement a mobile application to enable customers to track their orders in real-time across platforms.
Improve user experience with a simple, intuitive, and user-friendly interface.
Ensure order data is synchronized with the company's backend systems to provide up-to-date information.
Increase customer satisfaction and retention by providing easy access via mobile devices.

Core Functionalities for Mobile Order Tracking System

Native development for iOS using Objective-C or Swift to ensure platform optimization and responsiveness.
Native development for Android using Java for device compatibility and performance.
Custom UI/UX designs focused on simplicity, accessibility, and ease of use.
API integration with company’s main backend systems to retrieve and display order status and related news updates.

Preferred Technologies and Architectural Approach

Native iOS development (Objective-C or Swift)

Native Android development (Java)

External System Integrations for Data and Content Synchronization

Order management system API for real-time order status updates
Content management system API for news and company updates

Key Non-Functional System Requirements

High scalability to support increasing user base and order volume
Performance optimized for quick load times and real-time data updates
Robust security protocols to protect user data and transaction details

Projected Business Benefits from the Mobile Order Tracking App

The implementation of the mobile order tracking application is expected to significantly enhance customer experience by providing quick and easy order access, leading to improved customer satisfaction and loyalty. It aims to reduce customer support inquiries related to order status, increase operational efficiency, and support the company’s growth in a competitive construction market.