Development of a Mobile Ethics and Compliance Information Platform for Field Sales Teams

The client’s ethics and compliance department faces difficulties in providing sales representatives with rapid, intuitive access to up-to-date, location-specific ethics and compliance policies and contact details. The existing system hampers timely updates, hinders quick document retrieval, and complicates contact communication, leading to inefficiencies and increased ad hoc queries from field teams.

A mid-sized pharmaceutical or medical devices company seeking to enhance ethics and compliance communication with its field sales representatives.

• Enable sales representatives to access current ethics and compliance information securely from mobile and tablet devices in the field.
• Simplify navigation and information retrieval through an intuitive user interface and data visualization features with drill-down capabilities.
• Integrate contact functionalities allowing users to find contacts, make calls, and send messages directly within the platform.
• Empower the ethics and compliance team to send targeted, timely updates to field personnel.
• Reduce the volume of ad hoc inquiries about policies and contacts from sales staff.

• Secure, responsive web and tablet interface optimized for mobile devices.
• Access to current, location-specific ethics and compliance policies and documents.
• Advanced data visualization with drill-down functionality for efficient information navigation.
• Integrated contact finder enabling quick calls and messaging capabilities.
• Ability for the ethics team to send push notifications and updates to the field in real-time.

• Internal document management system for retrieving updated policies
• Contacts/contact database for communication functions
• Push notification and messaging services for timely updates

• System must support scalability to accommodate growing user base within the organization
• Response time for retrieving information should be under 2 seconds for 95% of requests
• Data security and user authentication must comply with corporate and regulatory standards
• Platform should be available 99.9% of the time with minimal downtime

Implementing this platform is expected to significantly improve access and usability of ethics and compliance information for field sales teams, leading to more ethical business practices. The solution aims to reduce ad hoc queries, improve communication efficiency, and enable rapid dissemination of updates, thereby supporting compliance and integrity in sales activities.