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Development of a Mobile E-Commerce Platform to Boost Customer Reach and Sales
  1. case
  2. Development of a Mobile E-Commerce Platform to Boost Customer Reach and Sales

Development of a Mobile E-Commerce Platform to Boost Customer Reach and Sales

appetiser.com.au
Retail
eCommerce

Challenges Faced by Retailers in Capturing Mobile Shopping Market

The client, operating within the retail industry, is experiencing a shift in consumer behavior towards mobile shopping, leading to potential loss of market share. Existing online platforms are insufficient in providing a seamless mobile shopping experience, limiting customer engagement and sales growth. The client seeks to adapt to the changing digital landscape by developing a dedicated mobile app for iOS and Android to enhance user experience and expand market reach.

About the Client

A growing retail company aiming to expand its online presence through mobile shopping applications to enhance customer engagement and increase sales.

Goals for Developing a Robust Mobile E-Commerce Application

  • Create a user-friendly, high-performance mobile application for both iOS and Android platforms.
  • Provide a seamless mobile shopping experience to a targeted customer base exceeding 883,000 active users.
  • Support rapid sales growth, with an objective to increase gross sales by over 100% within the first year post-launch.
  • Enable the client to compete effectively with major retail brands and increase market share via a dedicated app.
  • Position the company as a leading online marketplace, potentially leading to strategic partnerships or investment opportunities.

Core Functional Specifications for the Mobile E-Commerce App

  • Cross-platform compatibility for iOS and Android devices.
  • Seamless, responsive user interface optimized for mobile shopping.
  • Integration with secure payment gateways for safe transactions.
  • User account creation, management, and personalized shopping experiences.
  • Push notifications for promotions, order updates, and customer engagement.
  • Analytics dashboard for monitoring active users and sales metrics.
  • Support for product catalog management, order processing, and customer support functionalities.

Technological Frameworks and Platforms for App Development

Mobile app development using native platforms (iOS and Android).
Frameworks such as Swift for iOS, Kotlin for Android.
Backend services possibly built with scalable cloud services or microservices architecture.

External System Interactions and Data Integrations

  • Payment gateway providers for secure in-app transactions.
  • Existing inventory and product management systems.
  • Analytics and user engagement tools.
  • Customer relationship management (CRM) systems for personalized marketing.

Essential Non-Functional System Attributes

  • Scalability to support at least 883,000 active users.
  • High performance with fast load times and smooth interactions.
  • Security compliance, including data encryption and PCI DSS standards.
  • High availability with minimal downtime.
  • Responsive design ensuring seamless experience across devices.

Projected Business Benefits from the Mobile Application Launch

The development and launch of the dedicated mobile shopping app are expected to facilitate over 100% sales growth within the first year, increase active customer engagement, and enable the client to compete effectively with leading retail brands. The app will serve as a critical tool in expanding market reach, improving brand visibility, and supporting strategic growth initiatives.

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