The client faces difficulties in processing outpatient assistive device requests via mobile applications due to large data attachments and unreliable mobile internet connections. This hampers timely delivery of equipment and affects patient care quality, especially when requesting detailed images and documents that can total 10-15MB per order, leading to failed or delayed submissions.
A regional provider of assistive, adaptive, and rehabilitative devices serving elderly and challenged individuals, aiming to streamline patient equipment requests and improve remote service delivery.
The development of an offline-capable, request-optimized mobile system is expected to significantly improve the efficiency of assistive device requests, enabling healthcare professionals to process orders reliably in environments with unstable connectivity. This will lead to higher order success rates, faster response times, and improved patient care quality, ultimately streamlining supply chain operations for assistive healthcare equipment in remote or challenging environments.