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Development of a Mobile App for Pre-Order and Loyalty Management System for Sushi Train

appetiser.com.au

Food & Beverage

Challenges in In-Store Ordering and Customer Loyalty Management

Customers face long wait times during peak hours, leading to dissatisfaction. In-store ordering delays compromise meal freshness. Fragmented loyalty programs hinder customer retention, and existing members cannot seamlessly transfer loyalty points to new systems.

About the Client

A sushi restaurant chain offering a mobile app for pre-ordering, payment, and loyalty programs.

Objectives for Mobile App Development

Enable customers to pre-order and schedule meal pickup times
Integrate a unified loyalty program with point tracking and redemption
Allow seamless transfer of existing loyalty points and card details
Enhance customer satisfaction through streamlined service

Core Functionalities and Key Features

User registration and VIP membership management
Pre-order scheduling with customizable pickup times
Secure payment processing (in-app and in-store)
Loyalty points tracking and redemption system
Integration of existing loyalty card details

Technologies for Implementation

Mobile application development (iOS/Android)

Cloud infrastructure for scalability

Payment gateway integration

Loyalty program management system

External System Integrations

Payment gateway (e.g., Stripe, PayPal)
Loyalty program database integration
In-store POS system for order fulfillment

Non-Functional Requirements

High scalability to handle peak order volumes
Secure payment processing and data protection
Real-time synchronization of order and loyalty data
User-friendly interface for seamless customer experience

Expected Business Impact of Mobile App Implementation

Expected outcomes include reduced in-store wait times by 50%, increased customer retention through loyalty program enhancements, improved order accuracy via pre-order customization, and higher average transaction values through targeted promotions.