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Development of a Mobile and Web-Based Shipping Platform for the Middle East

ronasit.com

Logistics

eCommerce

Challenges

The existing shipping process in Saudi Arabia is often perceived as complex, opaque, and inconvenient for both customers and transporters. Customers lack transparency in pricing and delivery options, while transporters struggle to find consistent delivery requests. The need for a streamlined, efficient, and transparent shipping solution is critical to address the growing e-commerce market in the region.

About the Client

ShipMe is a Middle East-based shipping service operating as a delivery auction platform in Saudi Arabia, connecting customers with individual and corporate transporters.

Objectives

Develop a user-friendly mobile and web application for requesting, tracking, and managing parcel deliveries.
Create a transparent and competitive bidding system to ensure customers receive the best shipping prices.
Provide a convenient platform for individual and corporate shippers to find and fulfill delivery requests.
Facilitate seamless communication between customers and shippers throughout the delivery process.
Establish a scalable and reliable shipping platform capable of handling increasing transaction volumes.

Functional Requirements

User registration and profile management
Shipment posting and request management
Reverse auction bidding functionality
Real-time parcel tracking
In-app communication between customers and shippers
Delivery management for shippers and corporate managers
Administrative dashboard for managing users, drivers, and company details
Language support (English and Arabic)
Integration with Google Maps for location tracking and routing

Preferred Technologies

Swift (iOS)

Kotlin (Android)

Laravel (Backend)

Angular (Web App)

Firebase Analytics

Crashlytics

Google Play Wallet

Google Maps

Reactive Extensions (Rx)

Integrations Required

Google Play Wallet (Payment Processing)
Google Maps API (Location Services)
Firebase Analytics (Usage Analytics)
Crashlytics (Crash Reporting)

Non-Functional Requirements

Scalability to accommodate a growing user base and transaction volume
High availability and reliability
Security to protect user data and financial transactions
Performance for fast response times and a smooth user experience
Maintainability for future enhancements and updates

Business Impact

The ShipMe platform is expected to significantly improve the efficiency and transparency of the shipping process in Saudi Arabia, leading to increased customer satisfaction, reduced delivery costs, and expanded market reach for both individual and corporate shippers. By implementing a reverse auction model, the platform will enable customers to obtain competitive shipping rates while providing transporters with a wider range of delivery opportunities. This will contribute to the growth of the e-commerce sector in the region and establish ShipMe as a leading shipping provider.