Development of a Mobile and Web Medical Billing Tracking and Cost Reduction Platform

The client aids individuals who face unexpectedly high medical bills, involving detailed bill analysis, coding verification, and negotiation to reduce costs. Despite having a web application for bill tracking, limited user engagement is due to the web platform's accessibility limitations. Many potential users prefer mobile solutions for ease of access, thereby hindering the client's reach and impact.

A healthcare support organization specializing in billing analysis and negotiation, seeking to expand its user base through accessible digital solutions.

• Enhance user accessibility by developing iOS and Android mobile applications for medical bill upload and tracking.
• Increase the client’s reach to a broader audience by providing user-friendly, on-the-go solutions.
• Streamline the bill submission process through quick photo capture and upload features.
• Enable medical bill examiners to review uploaded bills efficiently and identify potential savings.
• Integrate with existing help desk systems to track customer issues and manage attachments effectively.
• Reduce the time and effort required for users to upload bills and receive savings evaluations.

• User account creation and authentication system.
• Ability to capture or upload images of medical bills via mobile devices.
• Secure upload mechanism supporting image storage and transmission.
• Backend processing to analyze bills, check coding, identify discrepancies, and evaluate potential savings.
• Dashboard for users to track uploaded bills and review savings recommendations.
• Integration with help desk software to log customer issues and store associated attachments.
• Notification system to update users on bill review status and results.

• Help desk or customer support software to track issues and attach files.
• Payment gateways (if applicable for billing or payments).

• Application performance optimized for swift uploads and processing.
• Secure handling of sensitive healthcare and personal data with encryption standards.
• High system scalability to accommodate increasing user base.
• Reliable uptime and minimal latency for real-time billing analysis results.

The new mobile and web platform is expected to significantly speed up the bill upload and review process, allowing users to submit bills in just a few clicks. This accessibility is anticipated to broaden the client’s user base, improve user engagement, and enable substantial cost savings for consumers through faster and more efficient bill analysis. Overall, this project aims to enhance operational efficiency and maximize user satisfaction in medical billing management.