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Development of a Luxury Hotel Mystery Shopping and Insight Platform
  1. case
  2. Development of a Luxury Hotel Mystery Shopping and Insight Platform

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Development of a Luxury Hotel Mystery Shopping and Insight Platform

netguru.com
Hospitality & leisure

Challenges

The Know needed a reliable, scalable, and user-friendly web application to manage its network of reviewers, hotel partners, and administrators. Key challenges included integrating multiple user databases, designing a brand-consistent user interface, presenting data and insights effectively, and meeting tight deadlines and budget constraints.

About the Client

The Know is a platform connecting luxury and boutique hotels with a network of reviewers ('Knowers') to gather detailed insights and maintain brand reputation. They provide reimbursement and rewards for reviews.

Objectives

  • Develop a robust web application to facilitate mystery shopping and insights gathering for luxury hotels.
  • Provide a seamless user experience for hotels, reviewers, and administrators.
  • Offer transparent and insightful data reporting to stakeholders.
  • Enable efficient management of reviewer network and hotel partnerships.
  • Launch a commercially viable MVP within 4.5 months.

Functional Requirements

  • User authentication and authorization (Hotels, Reviewers, Admins)
  • Hotel profile management (creation, details, location)
  • Reviewer profile management (registration, verification, rewards)
  • Survey configuration (customizable questionnaires for hotels)
  • Review submission and rating system
  • Data aggregation and reporting dashboards (for Hotels & Admins)
  • Search engine for hotels and review opportunities
  • Onboarding wizards for hotels and reviewers
  • Invitation/Recruitment mechanism for Knowers

Preferred Technologies

Ruby on Rails (Backend)
React.js (Frontend)

Non-Functional Requirements

  • Scalability to accommodate a growing user base and data volume
  • High performance and responsiveness
  • Security to protect user data and prevent unauthorized access
  • Responsive design for optimal viewing on various devices
  • Maintainability and ease of future updates

Expected Business Impact

The new platform is expected to significantly improve The Know's operational efficiency, enhance the quality and transparency of its insights, attract and retain both hotels and reviewers, and accelerate revenue growth. The rapid MVP development and early launch will enable The Know to capitalize on market opportunities and establish a strong brand presence.

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