Development of a High-Performance International eCommerce Platform with Shopper-Assistant Connectivity

The client requires a versatile, high-performance SaaS-based eCommerce platform from scratch to facilitate worldwide shopping. Key pain points include handling massive user traffic (~2 million monthly visitors), processing over 20,000 unique orders daily, ensuring platform security against bot attacks, integrating product scraping from third-party sources, providing real-time shipment tracking, and implementing multi-channel customer notifications via email and SMS. The platform must be accessible across diverse user demographics and regions, supporting multiple payment options and store management functionalities for shopping assistants.

A scalable online marketplace enabling global shopping through integrated shopping assistants and efficient logistics management.

• Develop a scalable, high-performance web-based marketplace capable of managing high load (e.g., 2 million monthly users, 20,000+ daily orders).
• Implement advanced security features, including protection from bot attacks and vulnerabilities, utilizing cloud-based WAF solutions.
• Create an automated product data ingestion system via web scrapers to simplify product uploads from third-party sources.
• Incorporate essential eCommerce functionalities such as intuitive order forms, secure multiple payment methods, shipment tracking, and automated notifications via email and SMS.
• Enable shopping assistants and vendors to create and manage their own online storefronts, including product management and order processing.
• Deploy chatbots across popular messaging platforms to enhance customer engagement and facilitate order assistance without requiring dedicated mobile app installations.

• Flexible, user-friendly order forms for quick purchase processing.
• Multiple secure payment options to accommodate diverse customer preferences.
• Real-time shipment tracking with parcel localization during sorting and delivery phases.
• Automated email and SMS notifications for order status updates and delivery confirmations.
• Web scrapers for automatic product data extraction from third-party websites.
• Chatbots integrated with messaging services (e.g., Viber, Telegram) to facilitate order placement and customer support.
• Custom storefront creation tools for shopping assistants and vendors to add/manage products and pricing.
• Advanced security measures, including Web Application Firewall and request load balancing, to prevent exploits and maintain service stability.
• Scalable architecture designed to handle high traffic and data volume efficiently.

• Third-party web scraping platforms for product data extraction
• Payment gateways supporting multiple payment methods
• Shipment carriers for real-time parcel tracking
• Email and SMS gateways for customer notifications
• Messaging platforms (Viber, Telegram) for chatbot deployment

• System must support at least 2 million monthly visitors with stable operations.
• Processing over 20,000 unique orders daily with optimized response times.
• Protection against common exploits and bot attacks through cloud-based security solutions.
• High availability architecture ensuring minimal downtime.
• Data consistency and security compliance across all functional modules.

The developed platform aims to support over 2 million monthly visitors and process more than 20,000 orders daily, significantly enhancing operational efficiency, security, and user engagement. The integration of automated data ingestion, real-time shipment tracking, multi-channel notifications, and chatbot assistance will deliver a seamless international shopping experience. This will lead to increased customer satisfaction, expanded global reach, and reduced operational costs, positioning the client as a competitive player in the crossborder eCommerce market.