Development of a Flight Compensation Eligibility Checker and Claims Assistance App

Passengers frequently face difficulties determining their eligibility for flight compensation due to complex regulations and lack of accessible tools. This results in increased customer service burdens, delays in claim processing, and decreased passenger satisfaction.

A mid-sized airline or travel service provider seeking to automate and improve passenger claims processing for flight disruptions.

• Develop a user-friendly mobile application enabling passengers to quickly verify their flight compensation eligibility.
• Automate the assessment of flight delays, cancellations, and other disruptions based on relevant regulations.
• Streamline the complaint process by guiding users through the claim submission process.
• Reduce manual customer service interventions and improve processing efficiency.
• Increase passenger satisfaction and loyalty through transparent and accessible claims management.

• Flight data input interface allowing users to enter flight details manually or via integration with booking systems.
• Automated evaluation of flight delay, cancellation, and other disruption parameters against relevant airline and regional regulations.
• Real-time eligibility assessment and personalized feedback for passengers regarding their compensation rights.
• Guided complaint and claim form generation, including document upload capabilities.
• Notification system to update users on claim status and processing progress.
• Secure user authentication and data protection measures.

• Flight data APIs for real-time flight status
• Regulatory databases for compensation rules
• Payment gateway integrations for claim payouts

• App should load and respond within 2 seconds under typical load conditions.
• System must ensure data privacy and comply with relevant data protection regulations.
• Platform should support at least 10,000 concurrent users initially, with scalability for growth.
• High uptime and reliable notifications with 99.9% availability.

The project aims to enable passengers to verify flight compensation eligibility swiftly, reducing manual processing time by up to 50%, increasing claims processed per month by 30%, and elevating customer satisfaction levels through transparent, accessible claims management.