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The client faced competition from third-party eRx tools used by healthcare delivery organizations, leading to potential customer attrition. Existing solutions lacked seamless integration with EHR systems, resulting in inefficient workflows, manual communication with pharmacies/labs, and missed opportunities for patient safety improvements through clinical decision support.
Provider of customized electronic health record (EHR) solutions for hospitals, mental health facilities, and hospices, aiming to create a consolidated ecosystem of branded clinical applications.
Enables client retention through competitive differentiation, improves clinical workflow efficiency by 40% through reduced manual communication, reduces adverse drug events via intelligent CDS alerts, achieves regulatory compliance for controlled substances, and establishes foundation for expanded clinical application ecosystem.