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Development of a Dynamic Cost Calculator and Engagement Platform for Sports Industry Clients
  1. case
  2. Development of a Dynamic Cost Calculator and Engagement Platform for Sports Industry Clients

Development of a Dynamic Cost Calculator and Engagement Platform for Sports Industry Clients

triare.net
Sports

Identifying the Challenges Faced by Sports Industry Firms in Client Engagement and Cost Estimation

The client faces difficulties in providing quick, accurate project cost estimates, managing multiple client inquiries, and maintaining an engaging online presence. These challenges hinder timely decision-making, reduce customer satisfaction, and limit operational efficiency across different regional offices in the US, UK, Germany, and Ukraine.

About the Client

A mid-sized sports management and marketing company seeking to enhance client engagement and streamline project estimations through an interactive digital platform.

Goals for Developing an Interactive Cost Estimation and Client Communication Platform

  • Create an online, user-friendly cost calculator that allows clients to receive instant estimates based on customizable inputs.
  • Develop a centralized platform enabling easy communication and data collection from clients across multiple regions.
  • Improve client engagement through an accessible, transparent, and efficient digital interaction point.
  • Reduce the time required for project quotation and increase accuracy of estimates through automation.
  • Enhance operational efficiency by consolidating client inquiries and project data management.

Core Functional Features for the Digital Engagement and Cost Estimation System

  • Interactive 5-question cost calculator form to gather project-specific data
  • Automated real-time computation of project costs based on user inputs
  • Multilingual support to serve clients in different regions (US, UK, Germany, Ukraine)
  • Secure contact form for follow-up communication
  • Regional office contact information with integrated mapping
  • Cookie consent management and user privacy controls
  • Backend data storage for inquiries and estimates for analytics

Recommended Technical Stack and Architectural Approach

Modern web development frameworks (e.g., React, Angular)
Backend services (Node.js, Django, or similar)
Cloud hosting for scalability (e.g., AWS, Azure)

Essential External System Integrations

  • CRM systems for lead and inquiry management
  • Analytics tools for user interaction tracking
  • GDPR compliance modules for cookie and privacy management

Performance, Security, and Reliability Standards

  • System should support high traffic volumes, handling at least 10,000 concurrent users
  • Response time for estimate calculations must be under 2 seconds
  • Data encryption for sensitive client information
  • Compliance with GDPR and other relevant data protection regulations
  • Availability target of 99.9% uptime

Projected Business Benefits and Metrics from the New Platform

The implementation of this interactive cost calculator and engagement platform is expected to significantly enhance client experience, leading to increased inquiry conversions by at least 25%, reduce quote issuance time by 50%, and streamline regional communication for a more agile operational workflow. Additionally, improved data collection and analytics will support better strategic decision-making.

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