The client faced difficulties in providing potential users with immediate and accurate lifestyle cost estimates. They also needed a streamlined way for users to initiate contact and receive tailored information, which was hindered by a non-interactive, static web presence. Addressing these pain points is essential to improve user engagement, conversion rates, and overall transparency of service offerings.
A mid-sized consumer services company seeking to enhance user experience through a customized cost estimation and engagement platform.
The new system aims to significantly enhance user engagement by providing immediate, personalized lifestyle cost estimates, leading to higher lead conversion rates. It is expected to improve the client’s operational efficiency in follow-up processes and strengthen customer trust through transparent and accessible information. Based on similar implementations, targeted key performance indicators include a reduction in inquiry response time by 50%, a 30% increase in inquiry-to-lead conversion rates, and improved user satisfaction scores.