Development of a Digital Resource Platform for Child Welfare Leadership and Workforce

The client faces difficulties in providing timely, accessible, and organized resources to child welfare leaders and workers within a historically slow-moving system, hindering effective support and family safety outcomes.

A large non-profit organization dedicated to child welfare and family support services seeking to enhance resource accessibility and system efficiency.

• Create a dynamic, easily accessible online resource library tailored to child welfare professionals.
• Implement a user-centered design to enhance navigation, searchability, and content management.
• Develop an MVP to validate core functionalities and ensure efficient deployment within a limited timeline.
• Establish a content management system enabling the client team to manage and update resources independently.
• Support system scalability to accommodate future growth and increased user engagement.
• Train client staff on platform maintenance and content entry to ensure sustainability.

• Custom information architecture and taxonomy to facilitate intuitive navigation and resource categorization.
• A content management system for ongoing resource updates and content entry by non-technical staff.
• Responsive design for accessibility across devices.
• User testing and validation workflows to ensure optimal usability.
• Brand identity development including naming and visual design elements.
• Hosting and security provisions to support scalability and data protection.
• Training modules for the client team on CMS usage and content management.

• Analytics tools (e.g., Google Analytics) for user behavior insights
• Potential third-party resources or APIs for resource dissemination
• Security protocols and monitoring tools to ensure data integrity

• Scalability to support increasing user base with minimal latency
• Accessibility compliance to ensure usability for all users
• High availability and uptime (aiming for 99.9% uptime)
• Data security and privacy adherence
• Ease of maintenance and platform updates by client staff

The development of this resource platform is expected to streamline access to vital information for child welfare professionals, improve resource discoverability, and enable ongoing content management by the client team. Anticipated outcomes include increased resource utilization, quicker decision-making, enhanced system scalability, and improved support for families, contributing to safer family environments and more efficient system operations.