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Traditional physical operations limited scalability in a rapidly growing e-commerce market. Manual processes caused delays in quotation generation (3+ days) and hindered competition against digital-first logistics providers. Lack of integration with modern e-commerce platforms threatened market position.
Established Australian logistics provider with 129 service centers, specializing in FLAV (Fragile, Large, Awkward, Valuable) cargo solutions through physical operations
Enables immediate quotation generation (under 10 seconds vs. 3+ days previously), 100% digital customer acquisition, and seamless integration with major e-commerce ecosystems. Positions PACK & SEND to capture 20%+ additional market share in Australian e-commerce logistics through operational efficiency gains and enhanced customer experience.