The company faces operational bottlenecks due to extensive paperwork requirements, necessitating frequent in-person visits by clients to finalize leases. These inefficiencies negatively impact service speed, client engagement, and overall operational productivity.
A mid to large-sized leasing company offering various financing solutions across multiple asset classes, aiming to enhance client experience and operational efficiency through digital transformation.
The implementation aims to significantly reduce service provision times, with anticipated improvements including a high volume of active users (over 8,000), a substantial reduction in leasing processing times, and enhanced client satisfaction through minimized physical visits and streamlined digital workflows.