The client faces issues with a legacy application that hampers user experience due to poor responsiveness, lack of documentation, and limited customization options, affecting their ability to efficiently handle vehicle returns, inspections, and inventory tracking. This impacts customer retention and operational efficiency across a high-volume fleet management environment.
A large automotive service provider managing vehicle contracts, inspections, and inventory for fleet and leasing companies.
The new platform is expected to significantly improve operational efficiency through optimized workflows and database management, leading to faster contract processing and vehicle inspections. Enhanced security measures will ensure data protection and compliance. User experience improvements will help attract and retain clients, resulting in better business outcomes, including a higher security score (target of 9.5/10) and smoother workflows for handling over 1,500 vehicle contracts monthly.