Development of a Digital Care Home Management and Analytics Platform

The client faces challenges in delivering high-quality care due to fragmented data sources, lack of real-time resident information, and limited analytics for performance benchmarking. They need a comprehensive digital solution that consolidates care management, improves workflow, and enables data-driven decision-making to enhance resident well-being and operational efficiency.

A mid-to-large scale healthcare provider specializing in elderly care facilities seeking to enhance operational efficiency, resident monitoring, and service quality through integrated digital solutions.

• Develop a comprehensive digital platform integrating resident management, health monitoring, and performance analytics.
• Enable real-time access to resident profiles, care plans, and medical data for care staff to improve service quality.
• Implement advanced visual dashboards combining data from health devices, care records, and resident profiles to facilitate quick insights.
• Provide management with organization-wide performance benchmarking and competitive analytics.
• Support residents and their families with easy-to-use monitoring tools for peace of mind.
• Ensure compliance with relevant healthcare data security and privacy standards.

• A tablet application (iPad) for care staff that provides access to resident profiles, care & medication plans, care timelines, and galleries.
• A specialized module for residents to participate in surveys and monitor their own care status, designed with their needs and expectations in mind.
• Integration of data from medical records, wearable health devices, sleep monitors, and bracelets to generate visual dashboards for health and safety monitoring.
• Real-time care delivery information, including timelines and alerts, accessible to staff on the floor.
• An analytics web application that displays organization-wide performance metrics and benchmarking data for competitive analysis.
• Automated data collection and benchmarking features using publicly available health statistics and operational data.

• Electronic health records systems
• Wearable health and sleep devices
• Residents' wearable bracelets and sensors
• External demographic and market data sources (e.g., government statistics)
• Data security and compliance modules for HIPAA, NHS standards

• System should handle concurrent real-time data updates with minimal latency.
• Accessibility and usability tailored for care staff and elderly residents.
• Data security compliant with healthcare regulations such as HIPAA and NHS policies.
• High system availability (aiming for 99.9% uptime) for continuous resident monitoring.
• Scalability to support multiple care homes and increasing data volume.

The implementation of the integrated care management and analytics platform is expected to improve care quality through real-time resident data access and advanced analytics. It aims to enable better operational performance benchmarking, reduce manual data handling, and foster data-driven decision making, ultimately leading to enhanced resident satisfaction and operational efficiency. The platform will support adherence to healthcare compliance standards and facilitate market competitiveness, similar to observed improvements in existing solutions with measurable performance analytics and resident monitoring capabilities.