This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Development of a Customer Feedback Crowdsourcing Platform

netguru.com

Financial services

Banking

Insurance

Challenge in Customer Feedback Engagement

The bank required an innovative platform to collect and analyze customer feedback seamlessly, fostering active participation without friction. Existing channels lacked engagement and real-time interaction capabilities.

About the Client

A leading Polish bank offering retail and business banking services, including asset management, leasing, and insurance, with a large customer base and extensive branch network.

Goals for Platform Development

Create a secure, user-friendly social platform for customer feedback
Enable crowdsourcing of customer ideas and sentiment analysis
Facilitate real-time interaction between customers and the bank
Improve service quality through actionable insights from feedback

Core Platform Capabilities

User profile creation and management
Idea submission and voting system
Commenting and discussion forums
Bank-administered surveys and polls
Feedback categorization and prioritization dashboard
Sentiment analysis reporting tools

Technology Stack Requirements

Web application framework (React/Angular for frontend)

Node.js or Ruby on Rails for backend

Cloud hosting (AWS/Azure)

Database (PostgreSQL/MongoDB)

Security protocols (HTTPS, GDPR compliance)

System Integration Needs

Bank's existing CRM system
Customer authentication services
Analytics and reporting tools
Notification systems (email/SMS)

Performance and Security Standards

High availability (99.9% uptime)
Scalability for 1M+ users
Enterprise-grade data encryption
Compliance with Polish banking regulations
Responsive design for multi-device access

Expected Business Outcomes

The platform will enhance customer satisfaction by directly addressing pain points, improve service innovation through crowdsourced insights, and strengthen customer loyalty by creating an active feedback loop. It will position the bank as a market leader in customer-centric innovation within Poland's financial sector.