Development of a Customer Engagement Web Portal for Renewable Energy Systems

The client requires a digital platform to effectively engage customers with their renewable energy solutions, such as home energy storage systems. Currently, existing portals are technical, complex, and lack visual appeal, reducing user engagement and brand advocacy. There is also a need for a scalable solution to visualize system performance, environmental impact, energy sharing within communities, and support future expansion like virtual power plants.

A leading provider of home energy storage solutions and smart grid integration, serving residential and small-to-midsize commercial clients globally.

• Develop a scalable, high-performance web application that visualizes energy storage usage, environmental impact, and community energy sharing.
• Enhance user experience with simplified, intuitive interfaces aligned with the brand identity to foster customer pride and advocacy.
• Implement fast-loading pages with minimal downtime, ensuring consistent performance across global markets including Europe, the US, and Australia.
• Enable the seamless addition of new features and integrations through modular architecture.
• Achieve a user satisfaction score of at least 4 out of 5 in post-launch surveys.

• Dashboard displaying real-time system status, performance metrics, and environmental impact indicators.
• Visualization tools for energy flow, sharing within community networks, and grid stabilization effects.
• Mobile-responsive design ensuring accessibility and usability across devices.
• User account management for personalized data and activity tracking.
• Admin interface for adding new features, managing content, and integrating with backend systems.
• Integration with existing energy management infrastructure for live data updates.

• Energy management systems for real-time performance data
• Existing backend systems for user authentication and data retrieval
• Analytics and user feedback tools for post-launch satisfaction measurement

• Page load times under 3 seconds globally
• High system availability with 99.9% uptime
• Data security compliance with relevant standards (e.g., GDPR, ISO 27001)
• Modular architecture to facilitate future feature additions

The new customer engagement portal is expected to increase user engagement and retention, fostering brand loyalty and advocacy. It aims to improve customer satisfaction, targeting an average survey score of 4 out of 5, and support the company’s growth into virtual power plant initiatives. Additionally, the scalable, performance-optimized platform will allow efficient integration of new features, reducing maintenance costs and enhancing market competitiveness.