Development of a Custom Vehicle Sharing Management System for Agile Operations

The client currently utilizes an off-the-shelf car rental management solution designed for traditional station-based rental, which inadequately supports the modern, zone-based carsharing business model. As the business scales, this leads to service degradation, increased operational costs, and limited control over system customization and flexibility. The client seeks to replace this with a bespoke solution to enhance system agility, performance, and user experience.

A mid-sized transportation company seeking a flexible, scalable digital platform to manage carsharing services based on a zone-based model, replacing existing off-the-shelf solutions with a fully custom developed system.

• Develop a comprehensive management system supporting user management, booking, fleet management, and invoicing functionalities from scratch.
• Implement a mobile application with integrated loyalty and gamification features to improve customer engagement.
• Create a web portal for fleet oversight, vehicle servicing, and customer support.
• Integrate hardware devices, such as smart vehicle sensors and telematics, with the software system.
• Build a unified API gateway hosted on cloud infrastructure to connect all existing and new services, enabling scalable and reliable operations.
• Deliver the complete platform within a condensed timeframe of less than four months to support rapid deployment and business agility.
• Achieve measurable reductions in operational costs and incident management, aiming for a 50-60% decrease in process costs for vehicle servicing and near-elimination of customer-facing incidents related to telematics and GPS services within the first month.

• User account management with profile and loyalty program integration
• Real-time booking and zone-based vehicle reservation system
• Fleet management module for vehicle deployment, servicing, and tracking
• Customer support portal with first-line support capabilities
• Mobile applications (iOS and Android) incorporating gamification and loyalty incentives
• Hardware and telematics integration for vehicle status monitoring and GPS tracking
• API gateway enabling seamless communication between system components and external services
• Development and deployment within cloud infrastructure with DevOps practices to ensure high availability and scalability

• Vehicle telematics and GPS devices for real-time location and status updates
• Payment gateways for invoicing and billing
• Customer support and communication platforms
• Existing backend services or third-party data sources as required

• High availability with 99.9% uptime
• Secure data handling with compliance to relevant standards
• Scalable architecture to handle increasing user and vehicle volumes
• Rapid development and deployment within a four-month window
• Performance optimized for real-time updates and low latency interactions

The implementation of the custom vehicle sharing management system is expected to significantly improve operational efficiency, reducing process costs by an estimated 50-60% in vehicle servicing. It will enable the client to handle increased vehicle utilization rates with minimal incidents, primarily achieving near-zero customer-facing issues within the first month of deployment. Overall, the platform will support scalable growth, provide full control over system features, and enhance customer engagement through innovative app functionalities.