Development of a Custom Mobile and Web Solution for Enhanced Client Engagement and Data Analytics

Business services

Identifying Business Challenges in Client Engagement and Data Management

The client experiences difficulties in managing customer interactions efficiently, consolidating data from multiple sources, and providing actionable insights. Existing systems lack integration, leading to operational inefficiencies and suboptimal client experience.

About the Client

A mid-sized consulting firm specializing in providing tailored solutions to various industries, seeking to improve client interaction and data-driven decision making.

Defining Goals for System Enhancement and Business Impact

Develop an integrated mobile and web platform to streamline client interactions and data collection.
Improve operational efficiency by automating data processing workflows.
Enhance data analytics capabilities with real-time dashboards and reporting tools.
Achieve a measurable increase in client engagement metrics and operational productivity.

Core Functional Capabilities for the New Platform

Secure user authentication and role management for different client and internal user types.
Real-time data collection and synchronization from multiple sources, including legacy systems and third-party APIs.
An internal analytics dashboard with customizable reports and data visualization tools.
Mobile app interface optimized for user engagement, ease of use, and responsiveness.
Admin panel for system configuration, data management, and access controls.
Automated notifications and alerts to track key client engagement metrics.

Technology Stack Preferences for System Development

Cloud-based infrastructure for scalability and redundancy

React or Angular for front-end web development

iOS and Android frameworks for mobile application development

RESTful APIs for system integration

Data analytics tools and frameworks such as dashboards powered by D3.js or Tableau integrations

External Systems and Data Sources to be Integrated

Legacy enterprise databases for historical data access
Third-party APIs for external data enrichment
Email and notification services
Internal CRM or client management systems

Non-Functional Requirements for Performance and Security

System scalability to support a 50% increase in user load over next year
High availability with 99.9% uptime SLA
Data security compliant with industry standards (e.g., GDPR, ISO 27001)
Response times under 2 seconds for 95% of user interactions
User-friendly interface with accessibility compliance

Projected Business Outcomes and Value Proposition

The new platform is expected to significantly enhance client engagement by 30-40%, streamline internal operations reducing manual data processing time by 50%, and enable real-time data-driven decision making. These improvements aim to increase overall client satisfaction and operational efficiency, leading to a projected revenue increase of approximately 15% within the first year post-deployment.