Development of a Custom E-Commerce Platform with Integrated Systems for Scalability and Ease of Management

The client faces difficulties with their existing web store, which requires technical expertise for minor updates, limiting sales and marketing teams’ independence. Additionally, lack of integration with vital internal systems such as warehouse management and CRM hampers operational efficiency. Previous attempts with vendors resulted in lengthy, costly development cycles without viable solutions, impeding growth and marketplace expansion.

A mid-sized distribution company specializing in horticultural tools and spare parts, aiming to expand online sales and streamline internal operations.

• Develop a cost-effective, user-friendly online shop that can be easily maintained without advanced programming skills.
• Integrate core internal systems including warehouse management, order management, CRM, and accounting to streamline data flow and operational processes.
• Enhance order management efficiency through automation and simplified workflows.
• Prepare the client for expanding into global marketplaces by creating a flexible, scalable platform.

• A flexible, off-the-shelf online shop platform that enables non-technical staff to perform updates easily.
• An interactive dealer map for users to locate nearby dealers and view product offerings.
• Order processing automation including barcode scanning, packaging adjustments, and label printing.
• Integration with warehouse management, order management, CRM, accounting, and marketplace systems to synchronize data and streamline workflows.

• Warehouse Management System
• Order Management System
• Customer Relationship Management (CRM) system
• Accounting and Invoicing platforms
• Marketplaces and Shipping carriers

• Platform should support rapid updates without extensive downtime or technical intervention.
• System should handle high volume of transactions, scalable to support business growth.
• Ensure data synchronization across integrated systems in real-time or near-real-time.
• Maintain high security standards for data protection and transaction safety.

With this integrated, user-friendly e-commerce platform, the client is expected to significantly reduce operational bottlenecks, improve data accuracy across systems, and empower sales and marketing teams. The solution aims to enable faster onboarding of new marketplaces, improve order processing efficiency, and support business growth, leading to increased sales volume and market reach comparable to a 3-month deployment timeline with full system integration and operational readiness.