Development of a Cross-Platform Utility Management Mobile Application

The utility provider faces difficulties in delivering seamless customer service, managing billing processes efficiently, and providing accessible consumption analytics. Customers seek easier interaction channels and real-time information about their gas usage and billing, which current systems do not adequately support.

A large regional utility company that distributes natural gas to residential and commercial customers across multiple states, aiming to enhance customer engagement and operational efficiency.

• Automate invoice generation for gas consumption to streamline billing processes.
• Implement analytics to predict and optimize upcoming gas consumption costs.
• Provide customers with access to consumption history and tariff plan details.
• Enable customers to pay bills and manage their accounts directly through a mobile application.
• Visualize consumption data through graphs and charts for better insight.
• Reduce customer complaints and increase overall satisfaction through improved digital interactions.

• User authentication and authorization via login form.
• Input, automatic, and historical meter reading management.
• Display of consumption history and real-time gas usage analytics.
• Bill calculation based on current meter readings and tariff plans.
• Automatic invoice generation and payment processing within the app.
• Forecasting future payments based on historical consumption patterns.
• Allow users to view, compare, and modify tariff plans.
• Graphical visualization of consumption trends over selected time frames.
• In-app payment functionality for settling bills.
• Access to customer support and company news updates.
• Management of individual user profile settings.

• Billing and payment gateways for in-app bill settlement
• Meter reading systems for automated data collection
• Customer management systems for profile and tariff plan data
• Notification services for alerts and updates

• High security standards to protect personal and payment data
• Scalability to support a growing customer base
• Reliable performance with minimal downtime
• Compliance with relevant data privacy regulations
• Responsive design for accessibility across devices

The implementation of the mobile application is expected to significantly improve customer engagement, reduce the volume of support inquiries, and streamline billing processes. Anticipated outcomes include increased customer satisfaction scores, a decrease in customer complaints, and more efficient operations, with measurable improvements in billing accuracy and consumption analytics utilization.