Development of a Cross-Platform Mobile Staff Engagement and Communication Platform

The client experiences a lack of effective two-way communication channels between headquarters and shop floor employees, leading to decreased staff engagement, slower onboarding processes, and insufficient real-time feedback mechanisms. This hampers operational efficiency and workforce motivation especially for non-desk staff who require personalized, timely information and recognition.

A mid-sized enterprise aiming to enhance internal communication, onboarding, and staff engagement for its non-desk employees across multiple locations.

• Implement a mobile-enabled platform to facilitate 24/7 access to targeted information for employees across all locations.
• Accelerate onboarding processes by 11% through streamlined briefing and training modules.
• Increase staff engagement levels by 13% via personalized messaging, real-time feedback, and motivational communication features.
• Enable real-time tracking of employee responses and reactions to internal communications.
• Support broadcast of organization-wide targets, work results, and decision outcomes efficiently to all team members.

• Broadcast personalized and targeted information to individual employees or groups.
• Enable two-way communication channels allowing employees to respond and provide feedback in real-time.
• Support real-time reactions, responses, and analytics to gauge employee engagement.
• Provide capacity for motivational messaging such as pep talks or recognition notes.
• Display work/decision outcomes to all relevant staff instantly.
• Ensure seamless operation across a wide range of device models and form factors.
• Maintain high system availability with minimal downtime, supporting 24/7 access.
• Allow managers and HR to monitor engagement metrics and respond proactively.

• Enterprise HR and employee management systems for targeted communication
• Internal analytics dashboards for tracking engagement metrics
• Notification services (push notifications, SMS) for broad reach

• System availability 24/7 with no downtime
• High scalability to handle expected high load and device diversity
• Robust security protocols to protect sensitive internal data
• Low latency communications for real-time responsiveness
• Data consistency and reliability for feedback tracking

The implementation of this platform is projected to improve onboarding efficiency by 11%, boost staff engagement by 13%, and enhance overall communication effectiveness across all levels of the organization. The system will facilitate continuous, real-time interaction, motivating employees and providing management with actionable engagement insights.